Returns and Complaints
Unwanted items
Any unwanted items purchased within 30 days of receipt can be returned.
These must be unused and in their original packaging.
Items can be returned for a refund or exchange.
If you are returning items by post, please obtain proof of postage to prove they have been posted.
Please ensure that you include a covering letter with your returned package, including your name, billing address and order number. Failure to include any identifying information may result in a significant delay in replacing or refunding your items.

* Please note that whilst every effort is made to process returns in shop, sometimes it may not be possible to do so. Once the goods have been returned to our central warehouse or to the shop, we will process the return accordingly.

Incorrect/damaged goods
Any incorrect orders or damaged goods must be reported to our customer service team within 5 days of receipt.
These will be replaced as soon as possible at no cost to you.
If you wish to process the returned item quickly and efficiently, a note detailing the returned item and the action required must be included.
If you are returning items by post, please obtain proof of postage to prove that they have been posted.
These items can only be exchanged or refunded if they have not been used, worn or otherwise soiled and are in their original, undamaged packaging.
Warranty issues
Any item that is faulty and has been purchased within 12 months can be returned for repair or replacement.
Yalefishing reserves the right to return any defective item to the manufacturer for an exchange or refund if necessary.
Yalefishing reserves the right not to exchange or refund if the manufacturer does not consider the product to be faulty
Please note that we are entirely in the hands of the manufacturer when it comes to warranty terms and conditions. We will always do our utmost to ensure that the outcome is one that you, as our customer, are fully satisfied with.

You should expect the entire return/repair/exchange process to be completed within approximately 10 – 14 working days.

We are under no obligation to accept returns of gift cards, books, unsealed audio or video recordings (DVDs) and fresh/frozen bait.

Complaints
In the unlikely event that you wish to raise a dispute or complaint, we recommend that you contact our friendly customer service team. They will be more than happy to assist and work to resolve any problems you may encounter.

We endeavour to acknowledge your dispute or complaint within 2 working days and we will attempt to resolve it as soon as possible. Once they have responded, you will be given the name of the advisor who dealt with your request.

If you have any questions or concerns about any of the above, please feel free to contact our customer service team using the details below. Please provide your order number when sending your email.

Email – jack@yalefishing.com